Stripe only sends these emails when a customer used a card to pay the invoice and it’s set to collect payment automatically. You can choose to automatically send your customer an email when a card payment on an invoice fails with the Send emails to customers to update failed card payment methods option. Stripe lets you automatically send your customers email reminders and notifications. You can customize the color, icon, and logo of your customer emails and Stripe-hosted page in the Branding settings. In your Subscriptions and emails settings, you can turn on automatic customer emails to prevent and manage failed payments. ![]() When you enable dunning, the next_payment_attempt attribute on the invoice.payment_failed webhook indicates when Stripe attempts the next collection. You can override this behavior by disabling Smart Retries and defining your own custom retry rules. The Smart Retries feature attempts to retry the customer’s charge up to eight times within a customizable time frame and supports cards. Any invoice with the auto_advance attribute set to true goes through the Smart Retries flow (if enabled), regardless of the selected payment method. We continuously learn from new purchaser behaviors and transactions, which provide for a more optimized approach over traditional rules-based payment retry logic. The optimal time to pay (payments made for debit cards in certain countries might be slightly more successful at 12:01 AM in local time zones).īased on a combination of these factors, Stripe intelligently assesses when to retry payments.The number of different devices that have presented a given payment method in the last N hours.The machine learning system behind Smart Retries uses hundreds of time-dependent, dynamic signals, such as: Using machine learning, Smart Retries chooses optimal times to retry failed payment attempts to increase the chance of successfully paying an invoice. ![]() To avoid bank fees, Stripe doesn’t retry invoice payments that customers made with bank debit methods including: ACH direct debit, BECS direct debit, Bacs direct debit, or SEPA direct debit.
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